Frequently Asked Questions

Shipping and Fulfillment Times

Orders are shipped from the studio in 3-5 business days.

Domestic tracked shipping (US) takes on average 3-7 business days to arrive after your order has been shipped. This time does not include fulfillment time.

International orders shipped via USPS take on average of 7-21 business days to arrive depending on destination country.

If you live in a country that has inconsistent parcel services, consider using DHL or UPS.

Please note: Once I drop off your package at the post office or carrier, it is out of my control. I am not Amazon.

Where is my order?

You will receive a confirmation of shipping when I get your orders out.

If you ordered a shirt, or pre-ordered a product, please allow up to 2 week for production.

Free Shipping

Orders over $55 in the US and $100 for the rest of the world qualify for free shipping. The cheapest tracked shipping will be selected if your order qualifies for this. This is either USPS Ground Advantage for domestic orders, or USPS First Class International. In some cases, DHL will be selected if its the cheapest.

Help! I entered the wrong address at checkout!

If the wrong address was auto-filled at checkout, or there are address issues please contact connect@jessejarldane.com and I can update your address. Please do this ASAP!

Do you ship internationally?

Yes! I ship all over the world.

Do I have to pay Customs for international orders?

All customs fees are the responsibility of the customer and are not covered in shipping costs

Can I get my cat drawn by you?

At this time I am not open for commissions.

You may have seen the Unite to Fight Donation Sketches. This was a fundraising project I took on in early 2024, and offered to sketch cat’s in exchange for donations to the fundraiser. I currently am not offering cat sketches.

Can I get a tattoo of your work?

Please do! I am honored you would like to. If you do, reach out and I will send you a gift!

How many Cats do you have?

I have one cat - Aiko. I adopted her when she was 13. The vets think she’s 8-10 though. She’s great.